Your custom climbing wall will ship to the delivery address you specify via truck. We cannot deliver to PO Boxes.
You will need to meet the truck, break down the crate, and carry each piece of the climbing wall inside. This can take as little as 25 minutes with a group of 4-6 people. Lift gate is not available on any orders. If unloading is not an option for you, Inside Delivery is available. Please contact your salesperson to add this to your order.
Please inspect all pallets and boxes before signing for the delivery. If there is any damage, you MUST note the damage on the delivery receipt BEFORE you sign it, or a damage claim cannot be filed with the trucking company. Call us if there is any apparent damage and we will work with you to resolve the problem. Do not throw away any damaged material.
Please protect your shipment until the installation takes place. Any damage occurring after receipt is your responsibility.
Full payment due at the time of the order.
Fulfillment Time Frames
Orders are fulfilled upon payment and delivered within two weeks of the order placement.